Vision, Mission, Core Values and Key Performance Indicators

Our Vision

To be the leading micro finance and financial services institution in South and Southern Africa.

Our Mission

To consistently satisfy the needs of our target market by offering innovative superior home loan solutions and better service that adds value to our customers lives, and contribute towards their financial independence and freedom.

Our Core Values

Integrity
To maintain social and ethical norms in all activities.

Human Dignity
To at all time treat people with respect and consideration for their unique needs, feelings and opinions.

Excellence
To be excellent in everything at all levels at all times.

Accountability
To accept responsibility for the work delegated and execute it with excellence.

Teamwork
To strive for the greater benefit of the organisation through an appreciation of the role that each employee plays in achieving the overall goals.

Key Performance Indicators

• To always add value

• To supply solutions not just products

• To provide excellence of service

• To ensure consistency and constancy of the first three

Finbond’s identity and culture is centred upon achieving results. Finbond strive for excellence and are passionate about achieving goals. High goals are set and, once achieved, these become benchmarks for the future. All tasks are undertaken in a harmonious and creative way, constantly measuring results against the Key Performance Indicators.

Finbond is not focussed upon making quick and short-term profits but set out to build critical market momentum that will secure long-term rewards and sustainable profits. Our business strategy is to exceed our business partner’s expectations and, in so doing, sustain the organic growth of Finbond.

Ethics and Integrity are treated as essential core fundamentals in Finbond, they are not just words. Finbond is commited to:

• The highest standard of service and professionalism;

• Duty to protect the public and the industry and adhere to all laws;

• Client confidentiality;

• Equality and non discrimination

• Best interest of the consumers, and

• Transparency and disclosing of information in order for clients to make a rational decision.

Finbond is also a member of the South African National Consumer Forum.